Blogs on SaltireNation

Status Open Assigned To Nicola
Category Customer Support Type Queries That Relate To Your Order
Order Number
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History

David
06/12/2011 17:54

This is a disgrace, your previous mail stated "If your order status is
showing that payment has been taken it means this matter has been sorted.
In this instance, you will receive your order as planned and you can ignore
this message." when payment was taken, what are you playing at I expect
this issue and order to be resolved and delivered.

David

Della
07/12/2011 10:27 Dear David,

Thank you for your contact with our Customer Support Team.

Because you used Paypal they take the money from you straight away and put
it into a holding account until a stock check is complete and we request
the money from them which we have not done. We have not taken any payment
from you.

As with all 'first come first served' promotions and sales such as these,
some of our customers will unfortunately miss out on the deals and for this
we apologise. However, we run frequent sales of this nature on our site and
customers can look out for more great offers coming very soon.

If you need any further assistance please do not hesitate to contact me.

Kind Regards,

Della

Ebuyer Customer Support Team

David
17/12/2011 11:14

Why did you allow this to happen then? twice during the sale did it say
things were in my basket when I went to checkout they were gone, these were
the only item I succeeded with to get through the checkout stage. For a
retailer of your size you should never have allowed such a mistake to
happen. I also noticed people raging at you on your facebook page, no
wonder if you continue to treat people this ay. I still expect you to make
up my order and you can take the money for it, this was for a Christmas
gift which I then went out and purchased clothing for these iron-on labels
to be used with. You should be doing everything in your power to fulfill my
order and have it delivered before Christmas.

David

David
19/12/2011 12:30

What is happening about this?

Della
19/12/2011 17:19 Dear David,

Thank you for your response.

The order has been cancelled due to the item being out of stock. The offer
was on a first come first served basis and unfortunately on this occasion
you were not successful.

I apologise for any inconvenience or annoyance caused.

Kind Regards,

Della

Ebuyer Customer Support Team

David
19/12/2011 17:40

I was served first, it went through, the order was processed, other items
in the sale were added then disappeared as your site fell to pieces, the
same as they did for all those mentioning it on your facebook page. As I
said this was meant to be a christmas gift for which I went and bought t
shirts to print the labels onto and I expect you to complete my order which
you confirmed.

David

Della
19/12/2011 17:49 Dear David,

Thank you for your response.

Although we acknowledged receipt of your order via email this does not mean
that the order was processed and a contract formed. Only when payment is
taken from us and the item dispatched does this confirm your order; which
in this case did not happen.

Again I apologise for any inconvenience or annoyance caused.

Kind Regards,

Della

Ebuyer Customer Support Team

David
19/12/2011 18:09

What is your exact reason as to why this order cannot now be processed as
an act of good faith by eBuyer then? Most other companies go out of the way
to ensure future custom and a satisfactory outcome whereas you are making these
statements with gay abandon.

David

Della
20/12/2011 15:35 Dear David,

Thank you for your response.

We cannot process the order because the sale has now finished.

There was a certain amount of stock allocated for the sale and
unfortunately this had sold out before your order was placed.

As with all 'first come first served' promotions and sales such as these,
some of our customers will unfortunately miss out on the deals and for this
we apologise.

If you need any further assistance please do not hesitate to contact me.

Kind Regards,

Della

Ebuyer Customer Support Team

David
20/12/2011 17:23

I read when you first said that but believe me you can process the order
alright, so don't attempt to pass me off with that, I'd like this matter
passed on to someone who is going to do something about it, someone with
authority, someone above you, as soon as possible.

David

Della
20/12/2011 17:26 Dear David,

Thank you for your response.

I would be happy to pass this onto a supervisor for you however they will
not be able to process the order either as we do not have the item in
stock.

If you need any further assistance please do not hesitate to contact me.

Kind Regards,

Della

Ebuyer Customer Support Team

David
20/12/2011 17:36

yes do pass my issue on, I'm sure someone will work something out to find
a resolve to this error on your behalf.

David

Cheryl
21/12/2011 14:36 Dear David,

Thank you for your response.

My name is Cheryl Humphrey and I have been asked to take over your enote
for you.

Firstly I apologise for the problems you have had with this order, looking
into this I can advised that as you have gone through Paypal they
automatically take payment before Ebuyer have carried out and completed
security and stock checks. Unfortunately when Ebuyer have completed the
stock checks the warehouse have confirmed that the item is out of stock.

I have checked this with the product manager and they have advised that the
item is disconnected, due to this your order has been cancelled and payment
return to Paypal.

I apologise for any inconvenience or annoyance caused.

Kind Regards,

Cheryl Humphrey

Ebuyer Customer Support Team

David
22/12/2011 19:05

Most other stores would go out of their way to honour the purchase and
ensure customer satisfaction regardless of your hellish excuse for a sale,
what are you going to do about this? Surely you will have a similar product
to replace what you claim was in your sale which has now completely ruined
a Christmas present and cost me extensive frustration.

David

Cheryl
23/12/2011 13:45 Dear David,

Thank you for your response.

I do apologise for this however Ebuyer are unable to offer a like for like
at the same price. If you would like to choose a different item then a new
order would need to be placed.

Once again I apologise for any inconvenience or annoyance caused.

Kind Regards,

Cheryl

Ebuyer Customer Support Team

David
24/12/2011 17:52

This is not a satisfactory outcome, you will need to try harder than that.

Cheryl
28/12/2011 11:38 Dear David,

Thank you for your response.

We have looked into this again for you and unfortunately as we do not have
stock and you have placed your order through Paypal, we are unable to
change the products over to a like for like. It has been cancelled and
payment has been passed back to Paypal.

I apologise for any inconvenience or annoyance caused.

Kind Regards,

Cheryl Humphrey
Ebuyer Customer Support Team

David
29/12/2011 15:04

you've proven yourself to be as pointless as the last wingnut to
communicate with me, put this on to someone with manager in their title
with immediate effect.

Nicola
30/12/2011 10:29 Dear David,

Thank you for your response.

My name is Nikki Collins and I am the customer support team leader.

Firstly, please accept my apologies for the inconvenience and annoyance
which this matter must have caused you. Ebuyer UK Ltd strives on customer
satisfaction and this is important as the company continues to strive
forwards.

As the sale was only for a certain quantity of items, any orders placed
before yours on that day for the same items would have been allocated
first. Unfortunately after the security checks on your order were completed
the item was unavailable. As PayPal is an instant payment method, they
request the funds from your bank regardless of whether or not we can
fulfill the order. On this occasion as we were unable to process your order
due to the product being out of stock, we instructed PayPal to process a
refund. Although you received a payment taken email from PayPal this does
not confirm that Ebuyer have also taken the payment.

After checking with our product team, unfortunately we are unable to
fulfill the order as the product is out of stock and no longer available at
the sale price. Unfortunately it is not possible for us to replace the
product with a like for like item as we do not have one available.

I apologise for any inconvenience or annoyance caused.

Kind Regards,
Nikki

Ebuyer Customer Support Team

David
02/01/2012 13:10

You're not striving in the slightest for my satisfaction, fix this get me
the product for the price I paid and stop telling lies, I don't want to
have to paste your nonsense all over your facebook page and every other
consumer forum I can create an account at but I will.

Nicola
03/01/2012 11:39 Dear David,

Thank you for your response.

I have contacted the product manager again via email to see if there is
anything else that can be offered to resolve this matter for you.

I will be in contact with your as soon as I receive a response.

I apologise for any inconvenience or annoyance caused.

Kind Regards,
Nikki

Ebuyer Customer Support Team

Nicola
03/01/2012 11:43 Dear David,

Thank you for your response.

The product manager has confirmed that unfortunately these items are now
discontinued, we will not be getting any more into stock nor will we be
replacing them with an alternative product.

I apologise for any inconvenience caused however I am unable to arrange for
the items you ordered to be dispatched. A full refund of the original
amount paid has been processed.

Kind Regards,
Nikki

Ebuyer Customer Support Team

David
03/01/2012 12:17

Someone will have them in stock, Google is your friend. I am not since I
believe you to have been lying about the product ever even being in stock
and your pathetic excuses about PayPal and your joke of an ordering system
which said I had a confirmed order then took days to tell me otherwise when
with unlike your eNote system you reply instantly. You are failing.

Nicola
04/01/2012 17:49 Dear David,

Thank you for your response.

I am currently looking into this query further with my colleague, as soon
as I have further information I will be in contact with.

I apologise for any inconvenience or annoyance caused.

Kind Regards,
Nikki

Ebuyer Customer Support Team

Nicola
06/01/2012 16:10 Dear David,

Thank you for your response.

The product manager has been able to source these items for you therefore I
have replaced the order on your account. I will need to contact you via
telephone to take card details to debit £8.17 for the items. Please confirm
a suitable contact number and time for me to call you?

I apologise for any inconvenience or annoyance caused.

Kind Regards,
Nikki

Ebuyer Customer Support Team

David
06/01/2012 17:38

Thank you, you can get me at home 0xxxx xxxxxx any day at any time up till
11pm GMT.

Sincerely,
David

Dear David,

Thank you for your response.

Due to an error on our system your order was not processed correctly, I
have now resolved this issue for you and your order should be shipped later
today for delivery to you tomorrow, Tuesday 10th January.

I apologise for any inconvenience or annoyance caused.

Kind Regards,
Nikki

Ebuyer Customer Support Team

The first couple of machines Drake retrofitted for Deere began as manual load. But later Drake easily converted them to robot loading using a selection switch within the new, updated controls. In all, Drake's retrofitted nine machines for Deere mostly Gleason and Pfauter hobbers with three more on the schedule. Depending on the machine, Drake uses either Fanuc 16i or 18i controls in its retrofit packages. For Deere and other customers, Drake's retrofit does improve some aspects of machine accuracy, says Mike Hughes, manager of information systems and a systems engineer at Drake. While the retrofit doesn't fix mechanical issues, the new motors have higher encoder counts, so machines run tighter control loops for more accurate positioning. Drake further improves part accuracy by eliminating the machine's electronic gearbox. In its place, an option, called Flexible Synchronous Control, in the Vertical Lathe maintains the timing between the cutter and workpiece/gear. "Before Drake comes in, we clean up any machine maintenance problems, so the project doesn't involve major mechanical overhauls. But the machines aren't usually that bad, so with the new controls and motors, accuracy does improve," says Steve DeGraeve, facilities engineer and lead man on equipment overhauls at John Deere. "Basically, our operators program out machine slop due to wear," continues DeGraeve. "They are quite familiar with the machines and know how to get around any shortcomings." With the old controls, it was hitormiss as to whether or not machines would return to operating conditions after a power outage or a weekend shutdown. "When anything unusual happened, we weren't sure what the old controls would do, or if they would be damaged," adds DeGraeve. The new controls power up and return the machine to its accurate settings. Primarily a jobshop, Texas based CNC Vertical Lathe. provides metal stamping, electrical discharge machining, and abrasive waterjet cutting to petrochemical, aerospace, oil, and shipping companies. Maudlin built its reputation around quality work and on time delivery sometimes within a few hours according to Kirk Tindall, vice president of manufacturing. However, that reputation was in jeopardy because of two unreliable computers running the company's two Intersoll Rand HS 100 waterjet machines. These machines were often down, and since the controller drivers had to be ordered from Germany, it was common for the equipment to sit idle while customers waited and orders mounted.

This commitment evidences the SE&A directive to become a more visible and viable retrofit partner to the machine shops nationwide, who seek to improve their equipment performance and enhance their competitive position in their markets. Effective immediately, Siemens is ramping up its Preferred Solution Partner program, through which Vertical Lathe, motor and drive packages will be brought to the machine shop market by a nationwide network of qualified retrofitters. While these organizations and integrators will be responsible for installation, the service, application engineering assistance and aftermarket support will also be provided by Siemens, with all the warranty and back up end users expect from any machine tool market supplier. The Siemens Retrofit Business Development Manager, Tom Curfiss, a 35 year veteran of machine tool engineering, sales and retrofit work, will head up this group and is based in the company's facility in Lebanon, Ohio, near Cincinnati. Tom came to Siemens when the company acquired Cincinnati Machine in 1999. Siemens has long been involved with machine tool retrofitting, first on a direct basis to support its OEM customers in their markets, then in cooperation with a single installer partner until April, 2007. With this new initiative, Siemens is forging relationships with a number of CNC Vertical Lathe across the country. These companies have been selected for their market expertise, geographic territory coverage, machine tool line specialty or other factor that makes them the most viable adjuncts to the Siemens team. According to Tom Curfiss, the retrofit jobs will typically involve the following process: A lead will be generated from either the Siemens sales force, Internet, trade show, advertisement, press release or other source, then Siemens will determine the most suitable partner to handle the job. After completing a cooperative preparation of a work needs assessment and pricing, Siemens and its partner will present its recommendations to the customer. Upon securing the order, the Siemens partner will complete the installation, with full guarantees and applicable warranties applied by the manufacturer. The partner will then be the direct contact for the work done, but Siemens will be in a full support and access mode at all times, for training, troubleshooting and general tech support activities.

http://www.edfringe.com/whats-on/comedy/kevin-bridges?day=11-08-2010&per...

my bday is the 12th,dunoo how long tickets will last,wee journey 2 the burgh 2 c him sounds good.thoughts any1?

The other night I was watching tv in the living room when I had the feeling of someone watching me.

Every side of the flat that has a window (north, east and west) now has CCTV that can look in... magic.

In a week where I had derogatory comments about Scottish people removed from CNET and had taken part in the National Conversation event, the icing on the cake was that the English Defence League (off shoot of the Nazi BNP) was heading to Glasgow to spout their racial pish about Muslims.

Never one to miss an opportunity to kill two birds with one stone I decide to catch up with Eddy and make an an appearance at the Anti-EDL protest that was being organised by Scotland United to support ethnic minorities.

To be honest that wasn't the reason I wanted to attend, I was more concerned about why these English clowns were coming to Glasgow, I don't give a fuck what they do in their own country but don't bring your shit to mine.

Anyway, after getting off the bus the first thing we were greeted by was a police helicopter hovering about the centre of Glasgow. It turned out to be keeping an eye on the 80 or so EDL Protesters who had their protest rejected by Glasgow Council and had been hemmed in by the police.

The news reports and protest planning request before hand had said about 500 Nazi supporters would be attending, they didn't get anywhere close to it.

We arrived at Glasgow Green to see a thousand or so folk gathered listening to the guest speakers including Nicola Sturgeon, Tommy Sheridan and Annabell Goldie all jumping on the fuck you EDL band wagon.

After the speakers had finished the protest marched through Glasgow, a fairly impressive show of support, 1000 folk chanting anti BNP and some anti establishment abuse (from the Socialist sections) escorted by hundreds of police.

It was all pretty easy going, folk walking with their kids and trying to sing along with the chants.

There was however one incident, after the march turned off Argyle Street heading towards George Square, one of the EDL\BNP supporters walking along the pavement (who hadn't been rounded up and detained at Sauchiehall Street) started chanting about supporting the BNP. (lol) I couldn't believe it, the hundred or so people that could hear him all started to slow down until they came to a stop, all in a kind of disbelief.

After a few seconds they turned to him and started advancing towards him, the only thing to his credit was that he only took a few steps back as the 50 or so closest protesters charged him. Luckily the protesters at the front closest to him stopped a few feet from him and held the rest back as the crowd behind started shouting and chanting 'there's more of us than there are of you' (lol).

Me and Eddy were in the thick of it, shouted inaudible abuse, if it hadn't of been for the police dragging him down an alley (never to be seen again hopefully) we would have been caught up in a mobbing.

After he disappeared everyone simply turned and continued towards Georges Square as if it had never happened, a peaceful protest right enough.

By the time we got to Georges Square I felt I had done what I set out to do, make sure these English clowns knew that they weren't welcome in Scotland.

A rare productive day, it's just a shame we never got to see the majority of the EDL (who after being surround in Sauchiehall Street were told to leave Glasgow) and that Scotland got humped 3-0 by Wales.

A few weeks back I was on a bit of a rampage with the whole Scottish Independence topic after a die hard SNP supporter said that 'Scotland needs England'.

Enraged, I decide to see where we were with the whole 'National Conversation', the government's attempt to get feedback from the nation on where Scotland should be heading.

I ended up over at www.anationalconversation.com where I found there was a debate being held at Ayr Academy by MSP John Swinney, perfect I thought, somewhere to find some answers.

I arrived to see the majority of the 100 people were old folk, I think this was probably down to the piss poor advertising of the event as opposed to no one wanting to attend.

The format turned out to be a Q and A session for the hour long event, the majority of questions coming from local Councillors trying to promote their own causes to the Finance Minister.

The one decent point made from the audience was about 'Quantitative Easing' (give or take the Bank of England printing money) and why the money was going to banks instead of local authorities, a great point that received a round of applause but completely off topic and pointless since Mr Swinney has absolutely no control of the Scottish economy.

On topic there was a question about how Scotland would handle Scots abroad since we won't have any embassies for people to go to. The thing about that was the person asking mentioned that the embassies were owned by the Queen meaning that a separation from Westminister wouldn't have any effect on the embassies so therefore answering her own question. Mr Swinney was quick to say that the separation from the English government was not a separation from the Queen and the rest of the monarchy.

All in all there wasn't much else said of value, a lot of people didn't really ask questions on topic and one person that did sounded as if he had just came out of Lockside after watching Braveheart. (lol)

OK, so that's pretty unfair, I never asked a question since everyone else seemed to be away on their own tangents and that Mr Swinney probably wouldn't have been able to answer it there and then.

So I decided half way through the event to contact My Swinney directly with the question...

'In an independent Scotland, would our annual budget be more or less than the current amount we receive from the UK treasury via the Barnett formula?'

AND

'Can you breakdown an independent Scotland's budget, naming the incomes and forecasted amounts?'

I've emailed him the questions so I'll post back when I receive an answer.

As for this 'National Conversation', well first of all it wasn't a conversation, once someone had asked their question and Mr Swinney had answered it wasn't returned to, surely there has to be a dialogue for it to be a conversation.

The event was terribly organised, I only found out about it on the Friday by accident and never received a reply to my request for a seat, I just turned up and was lucky that there were 20 or so seats left.

Bottom line? The National Conversation isn't working, I'm worried that we might fuck this up, everything else is falling into place (Tories winning election down south will give SNP support and the SNP hopefully getting their Independence referendum through the Scottish Parliament) but if we don't build up enough support and continue the independence momentum we might be left with England controlling us for the next 300 years from the shadows courtesy of the Calmann report.

We need to get our fingers out.

After spending 5 days trying to get a bit of smoke and generally raging about not getting any, I came across an article on CNET called 'What does Google Suggest suggest about the state of humanity?' that I found mildly entertaining until I reached the last part...

I was already pissed off but the 'explanation' (both the attack and the 'we built a giant wall to keep them out of England.') part seemed to be the straw the broke the camels back.

2 minutes after reading it I was on the authors blog looking at the picture below, 'what a fuckwit' I thought.

Anyway, I thought that this was a bit outrageous from one of the biggest websites so I emailed his editor. I was debating whether this was petty or not(and still am) but after visiting his blog I decided fuck it, it's a good way to vent.

So a few days passed and finally managed to get a bit of smoke so had completely chilled out by the time I received a reply....

A day later followed by....

lol, good result I thought.

If this had been on some random idiots blog then I would have probably let it go, maybe posted some sort of abuse but since it was CNET I decided to vent my anger at them.

The moral of the story? Best that I keep smoking to keep my rage down.

I'm pretty impressed so far with the Speech Recognition built into Windows 7 but for some reason the Speech Recognition Reference Card was missing so I thought I'd post it here for those hunting through Google for it.

To make this appear	Say this
,	Comma
;	Semicolon
.	Period; Dot; Full stop; Decimal point
:	Colon
“	Open double quote; Open quote; Open inverted commas
”	Close double quote; Close quote; Close inverted commas
‘	apostrophe
‘	Open single quote
’	Close single quote
>	Greater than sign
<	Less than sign
/	Forward slash
\	Backslash
~	Tilde
@	At sign
!	Exclamation mark; Exclamation point
?	Question mark
#	Number sign; Pound sign; Hash sign
$	Dollar sign
%	Percent sign
^	Caret
(	Open parenthesis; Open paren
)	Close parenthesis; Close paren
_	Underscore
-	Hyphen; Minus sign; Dash
–	En dash
—	Em dash; Double dash
=	Equal sign
+	Plus sign
{	Open brace; Open curly bracket
}	Close brace; Close curly bracket
[	Open bracket; Open square bracket
]	Close bracket; Close square bracket
|	Vertical bar
	Press smiley face
	Press frowny face
	Press winky face
™	Trademark sign
¾	Three quarter sign
¼	One quarter sign
½	One half sign
£	Pound sterling sign; pound; pound sign
&	Ampersand; and sign
*	asterisk
//	Double slash
`	Back quote
<	Open angle bracket
>	Close angle bracket
±	Plus or minus sign
«	Open angle quote
»	Close angle quote
×	Multiplication sign
÷	Division sign
¢	Cent sign
¥	Yen sign
§	Section sign
©	Copyright sign
®	Registered sign, Registered trademark sign
°	Degree sign
¶	Paragraph sign
…	Ellipsis; Dot dot dot
ƒ	Function sign

The UK is currently the odd country out in Europe with other Governments either abolishing aviation taxation or cancelling planned introduction of tax. As to the Dutch experience, the NL APD only lasted a year – it did not apply to transfer pax or freight aircraft. It was removed after it became apparent that the net tax position was worse off with NL APD than without it – i.e. although NL APD raised revenue, it resulted in greater losses of revenue. Dutch travellers decided to depart Europe from Germany or France, not AMS. Balpa’s website describes it as follows:
The Dutch Experience

The Netherlands introduced an airport tax similar to APD in July 2008. However, it lasted only until July 2009 before the Government scrapped the scheme. The tax was €11.25 for short-haul passengers and €45 for long-haul passengers.

The decision to abolish the tax was taken after a campaign by the Dutch transport and travel industry. It showed the importance of Schiphol airport to the wider Dutch economy and the impact the Duty would have on the aviation sector.

The campaign consisted of petitions, lobbying politicians, media campaigns and the publication of academic research. The research found that:

1. There would be a decline of 10% of passengers using Dutch airports.

2. The number of in-bound tourists and business passengers would decrease by 2%, producing a loss of €83m income.

3. Airports would lose €90m/annum income.

4. The State would lose €100-€200m due to costs associated with unemployment with a total loss for the Dutch treasury of around €150-€280m/annum.

The Belgians and the Swedes never introduced their announced taxes and the Danes have removed their APD.

The Airport Operators Association is completing a study into the impact of APD on UK airports and routes. It will look at taxation sensitivities surrounding aviation but these results are not likely to be available until early September.

http://search.petitions.number10.gov.uk/kbroker/number10/petitions/searc...

if you agree click on link and find two petitions regarding UK aviation tax.

The more who sign the more attention can be brought to the matter.